Date of implementation: 7 August
Background and Purpose
GLOBAL FIRE PTY LTD (GLOBAL
FIRE, we, us and our) respects your rights to privacy
under the Privacy Act 1988 (Cth) and we are committed to ensuring that your
privacy is protected.
explains how and why we use, hold and disclose personal information collected
through our website at www.globalfire.com.au (Site),
or directly from you.
This Policy applies to the
Site and all products and services offered by GLOBAL FIRE.
We ask that you read this Policy
carefully. This Policy may be amended from time to time with changes, additions
and deletions, at our sole discretion. You should check this page regularly to
ensure that you are aware of any changes.
What personal information does GLOBAL
We collect information about you and your interactions with us, for
example, when you call us, visit our Site or place an order. We will only
collect personal information from you that is reasonably necessary for, or
directly related to, one or more of our functions or activities.
We may collect information such as:
Contact details including your physical address,
email address and telephone number;
Bank account and credit card details;
Details of products and services you have
purchased from us or which you have enquired about, together with any
additional information necessary to deliver those products and services;
Details of enquiries or complaints you make; and
Any additional information relating to you that
you provide to us directly through our Site, or indirectly through the use of
our Site or online presence, through our representatives or otherwise.
We may also collect some information which is not personal
information because it does not identify you or anyone else. For example,
information that identifies the location from which you have come to the Site
and the pages you have visited and technical data, such as your IP address, the
type of device you are using to access the Site, device attributes, browser
type, language and operating system.
How does GLOBAL FIRE collect your
We may collect your personal
information using a variety of methods, including:
During communications between you, and our staff or our call
center representatives, including in person and over the telephone, through
written forms through which you provide information and via the internet,
When you make an enquiry;
When you enter into a contract with us for goods or services;
When you pay for our goods or services with methods other than
Through your access and use of our Site.
the Site may place on your device to store information. We may use persistent cookies (which remain on your computer even after
you close your browser) to store information that may speed up your use of our
Site for any of your future visits to the Site or we may use session cookies
(which no longer remain after you end your browsing session) to help manage the
display and presentation of information on the Site.
your browser. However, please note that if you do this, you may not be able to
use the full functionality of the Site.
In some cases, we may also collect information from third
parties such as Stripe, which is an online payment processing platform.
Why do we collect, hold and use your
We collect personal information about
you so that we can perform our business activities and functions and provide
you with the best possible quality of customer service.
In general, we collect, hold and use
your personal information for the following purposes:
to provide products and services to you and
manage our relationship with you;
to answer enquiries and provide information or
advice about existing or new products or services;
for service development and quality control to
improve our products and services;
to update our records and keep your contact
details up to date;
to process and respond to any concerns or
complaints you raise;
to process payments;
to assess the performance and to improve the
operation of our Site;
to comply with our legal obligations and assist
government and law enforcement agencies or regulators.
If you do not provide us with your
personal information, we may not be able to provide you with our services,
communicate with you or respond to your enquiries.
How does Global Fire protect personal
Personal information is mainly held in
secure electronic databases, paper-based files and other records. We use a
range of physical and electronic processes in seeking to ensure the security of
personal information we hold. Our staff, contractors and others to whom we
choose to disclose personal information are required to maintain confidentiality
over personal information we hold.
We will also take reasonable
steps to destroy or de-identify personal information once we no longer require
it for the purposes for which it was collected or for any secondary purpose
permitted under the Australian Privacy Principles.
Disclosure of personal information
We will not use or disclose any information about you without your
consent, unless the use or disclosure is:
For the purpose of disclosing information to companies and individuals we employ to perform business functions and services on our behalf, on the basis that such companies and individuals must protect your personal information and may not disclose or use it for unrelated purposes;
Permitted under the Privacy Act;
Necessary to provide you with a product or service which you have requested;
You have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
We are required or authorised by law to do so.
If ownership or control of all
or part of our business changes, we may also transfer your personal information
to the new owner.
Access to and correction of your personal
You can contact us to access
or request correction of personal information that we hold about you. There may
be some exceptions to this, but we will let you know at the time.
We will require you to verify
your identity and to specify what information you require. There is no charge
for requesting access to your personal information, but we may require you to
meet our reasonable costs in providing you with access (such as photocopying
costs or costs for time spent on collating large amounts of material).
We will respond to your
request to access or correct person information in a reasonable time and will
take all reasonable steps to ensure that the personal information we hold about
you remains accurate, up to date and complete.
If you have any questions about this Policy, the practices of
our Site, are seeking more information about our privacy practices, including
accessing or correcting your personal information, or wish to lodge a
complaint, please contact us using the details below:
Attention: Privacy Officer
31/105A Vanessa St, Kingsgrove NSW
Phone: 1300 88 70 18